An unexpected customer service story right out of the pages of Chip & Dan Heath’s “Made to Stick”. A little off topic for me but … For the most part, I focus my posts on social software. But while doing so, I’m also working on a start-up project and spend...
Lessons learned from...
posted by stevenmilstein
per·spec·tive n. Subjective evaluation of relative significance; a point of view. Background In an earlier post, How to infuse Social Content 2.0 into your social software lifecycle, I reiterated a common theme I noticed in Gartner’s Magic Quadrant for Social Software. That theme...
Lessons learned from...
posted by stevenmilstein
Distinction between a Community Manager, Product Manager and a Community Product Manager Feedback First of all, thanks to all of those who shared their thoughts with me on my last post – Trial offer to test the Social Content 2.0 Circle of Life. In general, there were two common...