http://stevenmilstein.com/2009/03/30/a-nordstrom-nordie-story/ Onboarding folks onto social software, 10 minutes at a time. Tue, 07 Sep 2010 14:34:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://stevenmilstein.com/2009/03/30/a-nordstrom-nordie-story/#comment-2196 ניהול בר-קיימא – חלק ו : ארבעה כיווני מידע Fri, 20 Aug 2010 10:17:35 +0000 http://stevenmilstein.com/blog/?p=1009#comment-2196 [...] למשל את הסיפור שהתפרסם לפני שנה ב- Steven Milstein’s Blog: “A Nordstrom “Nordie” Story“. את הסיפור המלא אתם יכולים לקרוא בעצמכם, אני רק [...] [...] למשל את הסיפור שהתפרסם לפני שנה ב- Steven Milstein’s Blog: “A Nordstrom “Nordie” Story“. את הסיפור המלא אתם יכולים לקרוא בעצמכם, אני רק [...]

]]> http://stevenmilstein.com/2009/03/30/a-nordstrom-nordie-story/#comment-2020 Leadership Weekly Digest for Week 23 of 2010 | Psyche Sat, 12 Jun 2010 21:24:58 +0000 http://stevenmilstein.com/blog/?p=1009#comment-2020 [...] for free! If you think this sounds loopy (if you are a Nordstrom employee, you probably won’t), the description Mr. McCarthy’s provides of Zappos CEO Tony Hsieh’s perspective on [...] [...] for free! If you think this sounds loopy (if you are a Nordstrom employee, you probably won’t), the description Mr. McCarthy’s provides of Zappos CEO Tony Hsieh’s perspective on [...]

]]> http://stevenmilstein.com/2009/03/30/a-nordstrom-nordie-story/#comment-2009 Hyatt’s Random Walk Down Service Street - Halverson Group Wed, 09 Jun 2010 17:14:45 +0000 http://stevenmilstein.com/blog/?p=1009#comment-2009 [...] company due to a service lapse. It’s no coincidence that Nordstrom, with its legendary customer service, has recently trouncedcompetitors such as Macy’s and Saks in terms of sales and stock [...] [...] company due to a service lapse. It’s no coincidence that Nordstrom, with its legendary customer service, has recently trouncedcompetitors such as Macy’s and Saks in terms of sales and stock [...]

]]> http://stevenmilstein.com/2009/03/30/a-nordstrom-nordie-story/#comment-112 Rick Boretsky Tue, 31 Mar 2009 01:33:15 +0000 http://stevenmilstein.com/blog/?p=1009#comment-112 Great story. I have heard about these Nordstrom customer service stories for many years, but to hear another current example is amazing. It is outstanding and unexpected customer service like this that retailers need to do all the time in this current environment. With economic difficulties and stiff competition from e-commerce, this is the type of service that can help them make a difference. And I could make a pretty good guess what store you will shop at next time when looking for another new clothing item for a special occasion (and you happen to be in the U.S.). Great story. I have heard about these Nordstrom customer service stories for many years, but to hear another current example is amazing. It is outstanding and unexpected customer service like this that retailers need to do all the time in this current environment. With economic difficulties and stiff competition from e-commerce, this is the type of service that can help them make a difference. And I could make a pretty good guess what store you will shop at next time when looking for another new clothing item for a special occasion (and you happen to be in the U.S.).

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