My kids’ doctor is great, but we can wait over two hours to see him. Here’s my suggestion to him and anyone enduring mind-numbing wait times Click here to skip to my answer. I’m not complaining about the system Relatively speaking, up here in the Great White North –...

An unexpected customer service story right out of the pages of Chip & Dan Heath’s “Made to Stick”. A little off topic for me but … For the most part, I focus my posts on social software. But while doing so, I’m also working on a start-up project and spend...

More on how to infuse Social Content 2.0 into your social software lifecycle One of Twitter’s endearing qualities is simplicity. After it’s “@” (Reply), or, “D” (Direct message), you have the remaining 140 characters to get your message across. Another...