Steven Milstein’s Blog Onboarding folks onto social software, 10 minutes at a time.

29Jan/100

Apparently, it’s much simpler to use Social Software than explain it

Some of us folks in the social software field need to take a lesson from 11 year-olds & Steve Jobs.

Apple Specialists are at the heart of our reputation for extraordinary customer service. You love people. Have an encyclopedic knowledge of all things Apple. And can translate technology-speak into everyday language. You’re ready to not just serve up information, but also inspire the next generation of Mac, iPod, iPhone, and Apple TV fans.

- Job posting for an Apple (Store) Specialist & the Steve Jobs philosphy of why a customer should care

Background

In my previous post - Early social software adopters eager for extra homework, I bragged about how quickly and effortlessly Sara's Grade 6 class not just adopted, but embraced their new social software site. But this week, was about The Project & actually working in their Deliverables - modifying Cynapse's Best Practices Guide For Elementary School Students.

Sample comments posted on their interim deliverables :-)

I don't get "getting feedback on interim deliverables"
Mayby you can shorten the text to make it seem less,... daunting.
i don't get it ????????????
What does surfacing and interim mean?
I guess it makes sense, but 1/4 of your day is a pretty long time - 3-4 hours' worth!
What does fragmented mean?
What is RSS?
What's IDC?
What's 2.0 enterprises?
Kids usually don't care about publishing!
2.0?????????????
What is tacit knowledge

-- from Collaboration - What is it and Why is it needed ?

what does infrastructure mean?
What is this adopting, exactly?
What's facilitate and aggregate.
well what are we talking about?

-- from Driving Adoption

Are you smarter than a Six-Grader?

Can you reply to their comments, like an Apple Store Specialist - translating technology-speak into everyday language 11 and 12 year-olds can understand?

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6Jan/101

Real early adopter

A guest post by my 8 year-old son Alex, who loves movies, thinks kids should give ratings & just wants to blog.

Just one post
A lot of people have blogs. But most people don't.

I think you should. Even if you only have one post in you.

Having a blog is pretty daunting, especially if you don't like blank paper and are the sort of person that hates falling behind. I can imagine that the idea of posting 50 or 300 times a year is a little bit nuts for many people.

But what if there's just one thing you need to say, but you can say it clearly and well and in a way that hasn't been said before? What if you've got one great blog post inside of you, and, even better, you're willing to update that post as you learn more and gain more insight?

An entire post about a certain kind of fossil. Or the misuse of a certain word. Or about a key difference between two kinds of bluetooth...

Why not?

-- Seth's Blog: Just one post

Alex loves movies

Not only does Alex love movies, but he wants to Produce them one day, despite the fact that none of us are all too clear on what that actually means. Nonetheless, he felt left out by Sara having edu.cyn.in (see Kicking off social software in Sara’s elementary school) to play in and really wanted to get something off his chest.

In the interest of full-disclosure, Sara says she only typed it for him and helped switch a word, or, two around. I helped with the Wordpress formatting. Aside from that, the content is all Alex's. Here is Alex's guest blog post...

A Psychotic Sequel to a Classic Tale
RatingsTrailer: :-D :-D :-D :-D :-| Scary: 8O 8O :-| :-| :-|

Walt Disney Pictures & Tim Buton's "Alice in Wonderland"

I guess you all know the story Alice in Wonderland. But maybe you didn’t know that Tim Burton and Disney invite you to their new sequel to Alice in Wonderland. The new sequel of Alice in Wonderland is very different from the old version. Instead of following the White Rabbit, Alice’s boyfriend asks her to marry him. Worried, Alice runs off into the woods and falls into a rabbit hole. in the rabbit hole, she sees a bottle that has a label reading ‘Drink Me’ but when she drinks it, she shrinks. Then she opens a door that leads her to the mysterious and mad world of Wonderland. There she finds The Mad Hatter, the Chester Cat and worst of them all, the red Queen. The Mad Hatter recognizes Alice for she has been here before as a child, everyone else in Wonderland recognizes Alice. The Mad Hatter calls out Alice’s name, but his rabbit friend does not believe that it is really her. The Mad Hatter recalls that since Alice was gone, the red Queen took over Wonderland. Alice tries to help The Mad Hatter.

To find out more, you’ll just have to watch this psychotic movie in 3d that comes out March 5, 2010 starring Johnny Depp as the Mad Hatter and Anne Hathaway as the White Queen, or, watch this video.

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6Oct/090

Update on pitching social software to Sara’s elementary school

Sara's teacher - Mr. N. was kind enough to schedule 90 minutes last Friday afternoon for me to pitch social software to her Grade 6 class.

No battle plan ever survives contact with the enemy.

-- Field Marshall Helmuth Carl Bernard von Moltke

Harmless Audio Plug

The Plan

My original intent was to play a couple of music videos I mashed-up to see how familiar the students already were with services like Facebook & MSN. Unfortunately, as I plugged the external speakers into my 6 year-old Dell laptop, something went pop & then all we heard was nothing but snap & crackle.

I should have known better than try to resolve the situation. Mr. N. jumped right in with a little discussion on the pros & cons of things like Facebook & MSN. But as Sara gave me her "Daddy...?" look, I figured it was time to move on and demo the mini-site I set up the night before.

Moving on

I started off logged into the site with Sara's credentials & displayed the day's Calendar Event. I toured the bullet items and the Video Gallery - like YouTube, I wanted to show. I clicked on Sara's Profile page to draw the analogy to Facebook. I showed them the Image Gallery with a few pictures Sara took at their last 3-day field trip & mentioned Flickr. I showed them Status messages & Discussions - sort of like MSN, GTalk, Twitter, Facebook, myspace, gmail, hotmail, etc. Then there was the shared Bookmarks like delicious and digg.

In the end, I never needed the videos. For the most part, the kids were very much tuned into the virtues of social software. If anything, they just didn't know that that's what it was called.

Hmmm

For myself, I learned that more than half the kids were already on Facebook & avid MSN users. In fact, the Facebook users were also well aware of the fact they are "ineligible" to register but lied about their birthdays as a work around. MSN doesn't challenge anyone on registration but it's buried somewhere in the Terms & Conditions that a "Child" must have the permission of a parent, or, guardian - which seemed to bother some of the kids on MSN.

For those, not registered with Facebook, many were very quick to say they didn't want to lie about their age - Sara included. In addition, I also found out that some felt the peer pressure to be on Facebook.

A simple analogy

So that's what we offered the Grade 6 class. All the social software capabilities they want in the privacy and safety of their own school. I pointed out that at recess time, the school doesn't send them out to the public parks to play. They go out to their gated schoolyard where there's school staff to monitor them. And on some occasions, they get together with other schools to play soccer, or, football. So this was going to be exactly along the same thinking - just virtual.

The Project

While I wasn't able to play any videos for the kids, I did cover the material the old fashioned way. I explained to them the deal in the making - described in my previous post The Start-Up Chronicles: Chapter 2. Who, Part 4, under "Who's in for a little extra-curricular activity?".

In the end, both Mr. N. & I concluded that there is certainly a desire and need for us to bring social software into the school. In the fact the interest level seemed so high, that Mr. N. offered to integrate the social software activity into his curriculum and even dedicate Friday afternoons for me to mentor the kids - given enough parents grant their permission.

Up next

Permission Slip and all the parents/guardians have been directed here to permit, or, not permit their child to participate in the social software activity.


Permission Slip

Best Efforts

  1. I understand the school will make its best efforts:
    1. in protecting the privacy of its students
    2. limiting their access to the secured site
  2. I understand the students will have to digitally sign and adhere to a Code Of Conduct wiki page within the site.


A confirmation email will be sent. Please print, sign and have it returned to school.


 Granted Denied


 Yes


 captcha

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