Steven Milstein’s Blog Onboarding folks onto social software, 10 minutes at a time.

29Jan/100

Apparently, it’s much simpler to use Social Software than explain it

Some of us folks in the social software field need to take a lesson from 11 year-olds & Steve Jobs.

Apple Specialists are at the heart of our reputation for extraordinary customer service. You love people. Have an encyclopedic knowledge of all things Apple. And can translate technology-speak into everyday language. You’re ready to not just serve up information, but also inspire the next generation of Mac, iPod, iPhone, and Apple TV fans.

- Job posting for an Apple (Store) Specialist & the Steve Jobs philosphy of why a customer should care

Background

In my previous post - Early social software adopters eager for extra homework, I bragged about how quickly and effortlessly Sara's Grade 6 class not just adopted, but embraced their new social software site. But this week, was about The Project & actually working in their Deliverables - modifying Cynapse's Best Practices Guide For Elementary School Students.

Sample comments posted on their interim deliverables :-)

I don't get "getting feedback on interim deliverables"
Mayby you can shorten the text to make it seem less,... daunting.
i don't get it ????????????
What does surfacing and interim mean?
I guess it makes sense, but 1/4 of your day is a pretty long time - 3-4 hours' worth!
What does fragmented mean?
What is RSS?
What's IDC?
What's 2.0 enterprises?
Kids usually don't care about publishing!
2.0?????????????
What is tacit knowledge

-- from Collaboration - What is it and Why is it needed ?

what does infrastructure mean?
What is this adopting, exactly?
What's facilitate and aggregate.
well what are we talking about?

-- from Driving Adoption

Are you smarter than a Six-Grader?

Can you reply to their comments, like an Apple Store Specialist - translating technology-speak into everyday language 11 and 12 year-olds can understand?

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19Jan/100

Early social software adopters eager for extra homework

I never thought assigning homework would be so easy but, this is social software in elementary schools.

... a simple process: find leaders (the heretics who are doing things differently and making change), and then amplify their work, give them a platform, and help them find followers-and things get better. They always get better.

-- Tribes, Seth Godin

Who wants more homework?

Who wants more homework?

Background

Previously in There are no screw-ups, just Versions, I primed Sara's elementary school classmates on how to give their own Lunch & Learn. Since then, I prepared the initial wiki page content for their project assignments.

Wow, is this what it's like to teach?

While I have provided face-to-face training in the past and even hundreds of techies via e-learning (onilne realtime education), I have never experienced so much energy in a classroom. And what's even more amazing to witness is, it's not not bound to the 40 minute lunch-time session we share. Sara's classmates are contributing to their Cynapse site. While they help with homework and contribute fave songs, movies, books, etc., their blogs, wikis & threaded comments are the best. They're just playing around and naturally having fun!

Seth Godin was right - duhhh

It was that easy: "... amplify their work, give them a platform, and help them find followers-and things get better. They always get better." So I never handed out their project assignments. They volunteered and even complained that some had more features to cover than they did. Life is good - so far.

Make it fun

I've offered my help for any questions they have - provided the questions are posted on the site for others to benefit. I've also offered to help them - as best as I can, in creating video blogs (vlogs), recorded how-to interviews, presentations and recorded demos. These would all be "nice-to-haves". The only "need-to-have" is the updated wiki page deliverables - Cynapse's Best Practices Guide for Elementary School Students.

Beatles - i get by with a little help from my friends

Help your friends out by posting questions/comments on their assigned wiki pages - before their Lunch & Learn date and I'm sure they'll help you out with yours!

-- my $0.02 (CAD)

The first update after school was this Beatles song. Check back next week to see how they start delivering.

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6Oct/090

Update on pitching social software to Sara’s elementary school

Sara's teacher - Mr. N. was kind enough to schedule 90 minutes last Friday afternoon for me to pitch social software to her Grade 6 class.

No battle plan ever survives contact with the enemy.

-- Field Marshall Helmuth Carl Bernard von Moltke

Harmless Audio Plug

The Plan

My original intent was to play a couple of music videos I mashed-up to see how familiar the students already were with services like Facebook & MSN. Unfortunately, as I plugged the external speakers into my 6 year-old Dell laptop, something went pop & then all we heard was nothing but snap & crackle.

I should have known better than try to resolve the situation. Mr. N. jumped right in with a little discussion on the pros & cons of things like Facebook & MSN. But as Sara gave me her "Daddy...?" look, I figured it was time to move on and demo the mini-site I set up the night before.

Moving on

I started off logged into the site with Sara's credentials & displayed the day's Calendar Event. I toured the bullet items and the Video Gallery - like YouTube, I wanted to show. I clicked on Sara's Profile page to draw the analogy to Facebook. I showed them the Image Gallery with a few pictures Sara took at their last 3-day field trip & mentioned Flickr. I showed them Status messages & Discussions - sort of like MSN, GTalk, Twitter, Facebook, myspace, gmail, hotmail, etc. Then there was the shared Bookmarks like delicious and digg.

In the end, I never needed the videos. For the most part, the kids were very much tuned into the virtues of social software. If anything, they just didn't know that that's what it was called.

Hmmm

For myself, I learned that more than half the kids were already on Facebook & avid MSN users. In fact, the Facebook users were also well aware of the fact they are "ineligible" to register but lied about their birthdays as a work around. MSN doesn't challenge anyone on registration but it's buried somewhere in the Terms & Conditions that a "Child" must have the permission of a parent, or, guardian - which seemed to bother some of the kids on MSN.

For those, not registered with Facebook, many were very quick to say they didn't want to lie about their age - Sara included. In addition, I also found out that some felt the peer pressure to be on Facebook.

A simple analogy

So that's what we offered the Grade 6 class. All the social software capabilities they want in the privacy and safety of their own school. I pointed out that at recess time, the school doesn't send them out to the public parks to play. They go out to their gated schoolyard where there's school staff to monitor them. And on some occasions, they get together with other schools to play soccer, or, football. So this was going to be exactly along the same thinking - just virtual.

The Project

While I wasn't able to play any videos for the kids, I did cover the material the old fashioned way. I explained to them the deal in the making - described in my previous post The Start-Up Chronicles: Chapter 2. Who, Part 4, under "Who's in for a little extra-curricular activity?".

In the end, both Mr. N. & I concluded that there is certainly a desire and need for us to bring social software into the school. In the fact the interest level seemed so high, that Mr. N. offered to integrate the social software activity into his curriculum and even dedicate Friday afternoons for me to mentor the kids - given enough parents grant their permission.

Up next

Permission Slip and all the parents/guardians have been directed here to permit, or, not permit their child to participate in the social software activity.


Permission Slip

Best Efforts

  1. I understand the school will make its best efforts:
    1. in protecting the privacy of its students
    2. limiting their access to the secured site
  2. I understand the students will have to digitally sign and adhere to a Code Of Conduct wiki page within the site.


A confirmation email will be sent. Please print, sign and have it returned to school.


 Granted Denied


 Yes


 captcha

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1Oct/090

The Start-Up Chronicles: Chapter 2. Who, Part 4

Partnering, building communities and pitching social software to Sara's elementary school.

Cut win-win deals. A partnership seldom takes place between equals. As a result, the more powerful side is tempted to squeeze the other party. The weaker side, for its part, will begrudgingly accept such deals and try to get what it can. Bad idea. Bad karma. Bad practicality. If the partnership is a win-lose deal, it will blow up because concrete walls and barbed wire cannot hold a partnership together. Only mutually beneficial results can. In the long, the bitter seed of resentment planted at the start of a partnership will grow into a giant, destructive weed.

-- The Art of Partnering, Guy Kawasaki

Background

A couple of posts ago, I wrote about building communities to help drive my start-up's outside-in software development and my working relationship with the good folks at Cynapse. And while my last post was - for the most part, about getting to be a TechCrunch50's semi-finalist, I did end with my desire to sow the social software seeds in my daughter Sara's elementary school.

Motivation

As a passionate software entrepreneur and social software evangelist, it breaks my heart when Sara tells me she's bored learning how to use Word and Excel in Computer class. Now please don't get me wrong. I'm not complaining about her teacher - a fine and qualified professional. I'm not complaining about the curriculum, nor about the state of our education system. In no way would I ever expect the school to provide social software education. But nothing says that I can't.

Who's in for a little extra-curricular activity?

So I approached the school and offered just that. I prepared a marked-up version of Cynapse's Flash marketing material & evangelized the virtues of, not only the mechanics of learning social software but the life lessons - I truly believe, it can teach the kids.

Our 30 minute meeting became an hour and a half and ended with a few action items:

  1. The school would have to agree to a trial period with the understanding that, if successful, they would continue the program.
  2. Cynapse would have to agree to barter three months of free hosting in return for a modified version of their Best Practices Guide for Elementary School Students.
  3. The students would have to volunteer for the extra-curricular activity and agree to collaborate on the Guide. Delivery of the Guide deems success.

Since the meeting, the school has delivered on Action Item #1. In addition, Cynapse has delivered on Action Item #2. So later this week, I'll be presenting my offer to Sara's Grade 6.

I've since elaborated on my initial presentation by incorporating some keywords mentioned during our meeting and added the narration. But after playing it back for Sara, she thought it may be "too much" and I should try to be more funny. :-(

Up next

The problem was, I tried to create something that would appeal to too many audiences - students, school staff and maybe even parents. So in the interest of outside-in development, I created two more videos which have passed the Sara Test. Once, approved by her teacher, I'll start with those & save the one above - hopefully, for another time.

Reflection

Please feel free to share any thoughts, or, experience around social software in schools.

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